terms and conditions
These Terms and Conditions apply to all transactions on this website. They do not affect your statutory rights. Please read them carefully.
Please note that different terms (including, prices, delivery (charges, times) and returns policies) may apply to purchases made other then online via this website. If you choose not to buy online, your purchase will be subject to our normal Terms and Conditions (available at your request) for the transaction type you choose (mail, telephone and or face to face orders). In particular, offline purchases are not eligible for "change of mind" refund or exchange. Most goods that are downloaded and or have related 3rd party set-up costs and or have contracted terms are also not eligible for "change of mind" refund or exchange as according to 'The Consumer Protection Distance Selling Regulations 2005'.
We can and may change these terms and conditions at any time without notice. Any changes will take effect on the date they are posted onto our websites. You will be asked to read and accept the terms and conditions each and every time you place an order with us, to ensure that you have read the most current one.
ORDER PROCESS (SHOPPING - BASKET - CHECKOUT - PAYMENT - DELIVERY)
You have an opportunity to check and correct any of the information and or goods and or services you have in your basket/order up until you click the 'Continue to Payment' button.
After you submit an order we will give you an Order Reference Number and details of the goods you have ordered. We will send details to you in an email.
Please note that your order will be reviewed by our staff within good time and that it is not accepted by caoba until but not limited to, we have done so and all 3rd parties have accepted your order and or application and or contract and or payments.
Acceptance of your order and the creation of a legally binding contract between us will only occur when we send you a 'Receipt or Invoice' email, which will confirm your order and contain details of how we will deliver your goods to you. Alternatively, we may decline all or part of your order for any reason, in which case an email will tell you so.
When deciding whether or not to accept your order we may use certain information about you, including any received from credit reference agency checks or other agencies. In particular, we may pass your details to them to check against certain public and private databases. They may keep a record to use in future security checks. This helps to protect us and you against fraudulent transactions.
We and or protx will tell you if your payment details cannot be authorised for any reason and may invite you to re-enter card payment details and or pay by another method and or use our mail order service and or suggest that you visit our office. Please note that goods, prices and offers online may differ from those featured on elsewhere, but we will try to price match if applicable to us and at our discretion.
PAYMENT AND PRICES
The total cost of your order will be the price of the goods you order, any additional services you choose (e.g. hosting), plus any applicable service charges and any delivery charges. All these will be set out clearly in your 'Shopping Basket' before you submit your order.
Prices, offers and goods are subject to availability and may change before, but not after, we accept your order. If something becomes unavailable we may offer you an alternative.
We always try very hard to ensure that all the information on this website is accurate and up to date. Occasionally, an error can occur. If we discover any errors in the price or description of a goods you have ordered, we will tell you and ask you whether you wish to continue with your order and or change it or cancel it.
We accept payment by Delta, MasterCard, Switch and Visa. Payment in full or a deposit (if applicable) is deducted when we process your order. For face to face and mail orders we can also accept payment by cheque. Payment is taken in full when you purchase the goods unless we have agreed or specified to, a deposit and or split payment and or monthly service changes and or other payment plans that we may offer.